Warranty & A/S policy
Please check your warranty card.
Thank you for choosing LUDIC. We are always working to bring you
better quality.
A/S (after-sales service) for LUDIC products is handled by our team in Korea, so products must be shipped to our address in Korea. Our replies may come in Korean.
Service terms
We provide A/S for LUDIC rods according to the terms below. A/S is provided for a fee, and only once within the warranty period.
20% of the retail price
We replace it with a new one.
30% of the retail price
We replace it with a new one.
The warranty period is one year from the date of purchase.
Before you request A/S
- All A/S requests must be submitted online.
- After submitting your request, you must ship the product to our designated A/S center.
- You must include the warranty card in the package when you ship the product.
When A/S is not available
- The product was shipped without an online A/S request Names on courier waybills are masked with asterisks (***), so we cannot identify the sender.
- The warranty card is missing
- The broken section has been lost, or A/S is requested for a lost rod
- The product has been modified or repaired without authorization
- Damage caused by customer negligence, natural disasters or accidents
Please note that round-trip shipping costs for A/S are paid by the customer.
Shipping address
부산광역시 금정구 장전온천천로 35 3층 (주)커넥트제로
3F, 35 Jangjeononcheoncheon-ro, Geumjeong-gu, Busan, Republic of Korea (ConnectZero Inc.)
Be sure to submit your online A/S request first, then send the product together with its warranty card.
If you agree to all of the policies above, click the button below.
Request A/S